100% MONEY-BACK GUARANTEE. Try any of Nutritionally Pure products and see how it works for you. All Nutritionally Pure supplements and vitamins include a 30-day money-back guarantee. Our supplements are manufactured in the USA with the highest-quality ingredients from around the world. Nutritionally Pure stands behind every product we offer.
Orders are processed Monday-Friday. Please allow up to 2-3 days for processing, if you have not received a email update containing a tracking number for your order please contact us at [email protected]
Please follow these steps to ensure a proper return and refund:
- You must contact Nutritionally Pure within 30 days of the date of your purchase.
- You may do so by emailing customer service at [email protected], for instructions on returning your order.
- Please make sure to include your first and last name, your order confirmation number, and reason for your return in your email. Your order confirmation number can be found in the order confirmation email that was sent to you at the time of your original purchase.
- You must include inside your return package, all bottles that were purchased in the original order being requested for the refund. All bottles, whether they were opened, fully used, or unopened, are required to be shipped back by you to our facility.
- Please Note: If you simply send the product package back without emailing us or writing a notice on the package informing us you want to return your order; you revoke your right for a refund.
More important information about Nutritionally Pure Return Policy:
- All refunds exclude a return of any associated shipping costs. Customers are responsible for the cost of shipping on all returns.
- Customer refunds can take between 14 to 21 business days to process, from the day we receive the product back to our facility.
- If any item appears to be purchased from an unauthorized seller, it will not be accepted and it will not qualify for a refund.
- Customers are liable for the product until the returned package is received at our facility.
- Nutritionally Pure is not responsible for any lost or stolen returns. The customer understands if we do not receive the returned package, we cannot issue a refund.
- Product bottles may only be returned as open or empty if adequate time has passed to consume the product as directed on the label. For example, we do not accept a refund request for a six-month supply of empty product bottles only 30 days after your order’s purchase date.
- Nutritionally Pure reserves the right to approve or deny any refund request that abuses or does not follow our Return Policy.
You must contact Nutritionally Pure within the specified period of time, along with all original packaging, and a note containing your name, order number, and reason for return to:
3331 Rainbow Dr. Ste E.
Rainbow City, Al. 35906
Cancellation Policy/Changes to Your Order
When we receive an order, we typically begin to process it as soon as possible, this makes it very difficult for us to make changes to an order. Orders are typically shipped the following business day. Once an order has shipped, it cannot be canceled and will only be refunded upon return of the products.
If there is an error in your shipping address, please contact customer service immediately. Once an order has shipped, we cannot be responsible for errors made by the customer in the shipping address.